Riviera Resort

Terms and Conditions

Conditions Of Stay

Riviera Resort shall not be liable to any guest for loss, damage or destruction to any property brought upon these premises by guests or invitees. Without limiting the forgoing, personal property shall include money, jewellery and other personal effects and motor vehicles parked on the premises etc.

Guests and invitees are expected to behave in a manner which is conducive to the safety, comfort and convenience of the other guests and residents of the property. A breach of any house rule may result in the eviction of the offender/s at the discretion of the Manager. Apartments must not be used for any unlawful purpose.

For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that non-registered visitors leave all units by 10:00pm each evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.
Every person who occupies Riviera Resort accommodation or other services shall be personally responsible for all charges, replacements and necessary costs for any damage or loss to the apartment. It is a condition of your occupancy that the owners of the premises are not liable for the damage to or the loss of property which the occupier or his/her guests may bring onto the premises.

No animals or pets are to be brought onto the complex with the exception of a guide dog. 

After hours callouts due to lockouts will incur a minimum charge of $110. 

After Hours Check In: If arriving outside reception hours, please call us on (07) 4194 1984 prior to arrival to arrange for your keys to be left in a safe outside reception. 

Reception Hours:

Monday to Friday – 8:30am to 5:00pm
Saturday – 8:30am to 3:00pm
Sunday
– 8:30am to 12:00pm
Christmas Day & New Year’s Day – Closed

Seasons

Christmas
Christmas School Holidays

Peak Season
Public Holidays, Easter, Australian school holidays and Special Events

Mid-Season
Whale watch season (July-20th October)

Low Season
All other dates

Cancellation

A deposit of the first night will be taken at time of booking. If you are unable to travel and need to cancel your booking 2 or more weeks prior to the arrival date (28 days during Christmas and peak periods), then a $50 cancellation fee will apply.
If cancelled within two weeks prior to arrival (28 days during Christmas and peak periods) there is no refund. However, should you wish to change your dates the deposit will travel with the booking (less the $50 cancellation fee) and remain non-refundable (subject to availability).

Guests who have booked through a travel agency or third-party website must contact these companies directly to make any cancellation or changes to their reservation.

No shows or Early Departure

If you do not show up for your booking or cancel on the day of arrival, or if you wish to depart early, there will be no refund.

Advanced booking

Riviera Resort will not guarantee or confirm a booking made more than 51 weeks (or 358 days before arrival). Requests and quotes beyond this period maybe possible, although no rates and availability will be guaranteed and confirmed. We reserve the right to cancel or amend (with reasonable notice) any booking made beyond this period.

Arrival/Departure

Check-in/arrival time is from 2pm. Early check-in before 2:00pm will be subject to availability and cannot be guaranteed.
Check-out/departure time is prior to 10:00am.
If the resort is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted. Extra charges may apply if a guest stays beyond their check-out/departure time.
Identification
Upon arrival at the resort, you must provide valid and current photo ID for security purposes. Your booking must be under the name of the person checking in to the resort. In addition, the guest must also provide credit card that matches the name in the photo ID.
Bonds/Security Deposit
A valid credit card detail is required upon arrival to cover any damage or theft of property that may occur during the occupied dates. We reserve the right when necessary to pre-authorise a credit/debit card upon arrival.
A complete inspection of all apartments will be conducted by the resort management after each guest departs to determine if there is any damage or theft. Resort management may also take excessive cleaning charges out of the bond if deems necessary.
Apartment allocation
Apartment reserved in each booking are guaranteed. Specific apartment numbers (within the type reserved) and floor allocation are subject to availability upon checkin/arrival and can not be pre-allocated or guaranteed.

Housekeeping & apartment servicing

Your apartment will receive a service with all linen changed and replacement of towels once every 7 days. However daily servicing is available with an additional charge and must be booked in advance. 

Car parking

Car parking facilities are available onsite on all apartments and it’s strictly subject to one allocation per apartment. You agree to enter the car park at your own risk. The resort does not accept any responsibility for damages or loss to your property

Payment

Payment for the entire stay plus any incidentals is required at check-in/arrival. Different payment policies that require pre-payment may apply for high demand periods, special events, and group bookings. The payment policy will be confirmed at the time of booking. If the payment policy has not been adhered to, the booking may be cancelled.

We accept:

  • Electronic funds transfer at point of sale (EFTPOS)
  • Visa
  • MasterCard
  • American Express
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